AI implementation

Chatbot system “Operator”

Automate your customer support service using the Operator chatbot, which is based on AI.
Receives complaints and provides solutions
Answers questions and advises on the product/service
Sends newsletters about special offers
Provides information about delivery status
Order a demo
Today
My account does not work
Just one minute, I'll tell you what the problem is
Thanks for waiting. At the moment, technical work is underway on the site. My account will be available in 2 hours
Thanks for the answer

about the company

We have created chatbots for 71 small and large businesses in different niches and for different tasks. 
Based on this, chatbots were developed, which are a concentrate of the most effective functionality for customer support.
71
Satisfied customers
2
Years on the market
13
Niches studied

The “Operator” will support the client

1
Contact
Reason
2
Solution
3
Closing
4

Primary contact

The chatbot independently interacts with the client, provides a quick response, and answers questions.
Today
Do you send parcels to Kazakhstan?
Yes, we ship parcels both domestically and around the world, including to Kazakhstan.
All information about delivery conditions www.yourshop.com/delivery

The cause of the problem

It finds out the circumstances, determines the essence of the problem, and classifies it.
Today
I can't find the status of my package
Can you tell me the order number and where did you place it?
Order #1234. Issued via
mobile app

Solving the problem

Provides the solution and instructions for its use. Notifies the client about the resolution status of their request.
Today
To track your delivery status, log in to the “My Orders” tab in the mobile app, select your order and see the status.
Great, now I've found it

Completing the appeal

Confirms that the client is satisfied with the solution. It offers the client additional resources if necessary.
Today
Do you still have questions I can help you with?
No thanks
Please leave feedback on the quality of feedback.

All features

Informs about the product/service

It will tell you relevant information taken from the database.

Handles complaints

Helps clients solve their problems.

Conducts newsletters

Will notify you about special offers or upcoming payments.

Answers questions

Explains the conditions for working with the company's products and services.

Informs about the status

It will provide up-to-date information on the delivery status.

Records data

All conversations with the client are saved and transferred to the database.

Integrates with CRM

It creates customer cards and manages data by integrating with CRM.

Integration with messengers and CRM

The chatbot system allows you to receive data about conversations in your channels and transfer them to CRM or messenger

Telegram

Whatsapp

Facebook

Instagram

Revelation

Behind every idea, every project being implemented, there are People — our main pride. At Start:Duck, we don't just work together: we create together, dream, grow and conquer new heights. Our community is our strength!

Live free. Work passionately

Imagine that every day at the office is your stage, where you're a star. There are no limits to creativity at Start:Duck. We reject boring templates and working hours because true passion has no limits.

Synergy of cooperation

Each participant contributes to overall success, the strength of which lies in joint efforts and the synergy of ideas.

Gifts that say “Thank you”
reports

Every contribution is appreciated and seen. We celebrate every small win and every big breakthrough. The White Swan - “Recognition of Success”. Black Swan - “Courage and Ingenuity”.

Connecting through stories

We meet at forums to share success stories and failed lessons. Everyone here is ready to lend a helping hand, share knowledge, and support.

Learns from dialogues

It increases conversions, analyzes open conversations and tests communication strategies to optimize results.

If the product did not give
value — let's get the money back

Manage
chatbot

Personal admin panel

Everything is under control and always available at hand.

Intercepting messages

An additional application for operators allows you to intercept communication with customers at any time if necessary.

Dashboards, analytics

Through all incoming conversations, from all channels.

Application case
chatbot systems
“Operator”

Challenge

Automate support services and ensure effective and timely responses to complaints.

Solution

Implementation of an AI widget to automate application processing and consultations.

Results

  • Application processing time has been reduced from 5 minutes to 10 seconds
  • Retention increased by 8% due to automated support.
  • A 64% increase in the number of applications processed.

How do I get started?

Sign up for a call

Get a demo

Use AI

Become a member of the club of Innovative Companies that use Artificial Intelligence in their business

Why us?

Full immersion

We offer not just software, but the full immersion of your business in our product. We customize, train, support our product and are ready to perform additional custom development in accordance with your needs.

Employee training

You don't need to find staff to administer the product — we train your current employees so they can work effectively with our solution.

Fixed price

We provide a transparent system of fixed prices. The cost does not depend on the complexity of the project and the volume of requests, which makes our cooperation convenient and predictable.