Go to the panel BigDuck to the chatbot section

Select your previously created AI agent and click the Deploy button

In the same tab, you can find a button to connect your WhatsApp account as a chatbot

We recommend that you first set your account to WhatsApp Business in your WhatsApp settings and fill out your profile with your business data.

Step 1: Initiate linking a WhatsApp account

Step 2: Get a link to oauth.startduck.com

You can click on this link yourself or send it to your Account Manager so that he can automatically link the required WhatsApp account to the BigDuck system.

OAuth is a technology for granting access rights without direct authorization on our side. You can always unlink your WhatsApp account either from this section of the BigDuck dashboard or in your WhatsApp Business settings.

Step 3: Click on the Continue button

Step 4: You should open a separate small window and tab for your browser

Step 5, 6, 7: Select the right business portfolio and enter all the necessary data to create a WhatsApp Business account

Step 8: Add your phone number, WhatsApp may ask for SMS number verification

Step 9: Press Complete

If you did everything right and your WhatsApp account is successfully linked, the oauth.startduck.com service page will be filled with green color and will tell you that everything went well.

From now on, your AI agent is linked to your WhatsApp account via the BigDuck platform and is ready to communicate with your customers 24/7

🔍 Lifehacks from experts:

1. Personalized responses: Set up an AI agent to address customers by name and offer recommendations based on their previous purchases or requests. This will create a more personalized experience and increase loyalty.

2. Analysis and adaptation: Regularly analyze your AI agent's interactions with customers. Identify frequently asked questions and customize answers to make them more accurate and relevant.

3. Training and updating: Constantly train your AI agent with new data and update his knowledge so that he can cope with new requests and stay relevant.

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